Privacy Policy
How we handle the information you share with us. Short, specific, and in plain English wherever possible.
We collect only what's needed to do repairs, sell cars, and answer your questions. We never sell your information. We never share it with third parties for their marketing. We keep it secure, we keep it for up to 2 years (unless you ask us to delete it sooner), and you can call us anytime at (978) 891-5119 to see or remove what we have.
Who we are
This policy covers seansautorepair.net — the website for Sean's Auto Repair & Sales, a Massachusetts auto repair shop and licensed used car dealer.
Sean's Auto Repair & Sales ("we," "us," or "our") operates the website at seansautorepair.net. We are a family-owned auto repair shop and licensed used car dealer located in Haverhill, Massachusetts. This Privacy Policy describes how we collect, use, and protect the personal information you provide through our website.
By using our website, you agree to the practices described in this policy. If you have questions, you can reach us through any of the methods below.
What we collect
Only the basics: the info you type into our forms, standard technical data, and a record of your consent.
Information you give us
| Form | Data collected |
|---|---|
| Contact form | Name, phone number, email address, message, consent checkbox |
| Vehicle inquiry | Name, phone number, email address, message, vehicle of interest, consent checkbox |
Information collected automatically
- IP address
- Browser type and operating system
- Pages visited on our site
- Referring page (the site you came from)
- Date and time of your visit
- Approximate geographic location derived from IP address
Information we don't collect
- Social Security numbers
- Credit card or payment card numbers
- Driver's license numbers
- Health or medical information
- Precise geolocation data
How we use it
Four reasons: respond to you, run our business, stay legal, keep the site safe.
- Respond to your request — reply to contact form submissions, vehicle inquiries, and appointment requests
- Run our business — manage repair orders, vehicle sales records, and customer communication
- Send marketing — only if you explicitly opt in; you can unsubscribe at any time
- Comply with the law — meet obligations under Massachusetts consumer protection regulations (940 CMR 5.00) and other applicable laws
- Keep the site secure — prevent spam and abuse using Cloudflare Turnstile bot protection
How long we keep it
Up to 2 years for most form submissions and consent records.
| Data type | Retention |
|---|---|
| Contact form submissions | 2 years |
| Vehicle inquiry records | 2 years |
| Consent logs (TCPA proof) | 2 years |
| Marketing opt-in list | Until unsubscribe |
| Customer repair records | As required by MA regulations (4+ years) |
| Vehicle sale records | As required by MA dealer law (5+ years) |
| Server / analytics logs | Up to 30 days (hosting provider logs) |
Your rights
You can ask what we have, ask us to fix it, ask us to delete it, or opt out of marketing anytime.
We respond within 30 days. No discrimination for exercising any right. To make a request, call us at (978) 891-5119 or email auto@seansautorepair.net.
Calls & texts (TCPA)
If you checked the box to let us call or text you, we'll only use that permission to follow up on your request.
We may contact you by phone, SMS text, or email — including by automated means — to respond to your inquiry, confirm appointments, provide quotes, or send service updates related to your request.
Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply.
Consent logs: We retain a record of your consent (including the form submitted, timestamp, and IP address) for 2 years as proof of opt-in. You may revoke your consent at any time by calling (978) 891-5119 or emailing auto@seansautorepair.net.
Cookies & tracking
Essential cookies only, unless you say otherwise. Google Analytics 4 runs only after you accept analytics cookies in the banner. No ad pixels, no remarketing, no selling your data.
What we use
- Theme preference — saved in your browser's localStorage (not a cookie, not sent to any server)
- Cloudflare Turnstile — the bot check on our forms may set a short-lived security cookie; it tells humans from bots, nothing more
- Analytics cookies (optional) — Google Analytics 4, loaded through Google Tag Manager, sets
_gacookies only after you choose “Accept All” or turn on Analytics under “Customize”. Nothing is used for advertising. Change your mind any time via “Cookie Settings” in the footer.
What we don't use
- Google Analytics without your consent
- Facebook Pixel
- Google Ads or any advertising network
- Cross-site tracking of any kind
Analytics only runs after you opt in, which is why a cookie banner appears on your first visit. Choosing “Essentials Only” keeps every part of the site working.
Security
Everything is served over HTTPS. Form data is encrypted. Only authorized staff see inbound messages.
- HTTPS / TLS encryption — all data transmitted between your browser and our site is encrypted
- Encrypted form transport — form submissions are encrypted in transit to our inbox
- Access limited to authorized staff — only designated personnel can view inbound messages and customer data
- Hosting-level protection — DDoS defense, a web application firewall and strict security headers on every response
- Breach notification — in the event of a data breach involving your personal information, we will notify affected individuals as required by Massachusetts General Laws Chapter 93H
Children's privacy
This site isn't for kids. We don't knowingly collect info from anyone under 13.
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at (978) 891-5119 or auto@seansautorepair.net and we will promptly delete the information.
This practice is consistent with the Children's Online Privacy Protection Act (COPPA).
Updates & contact
If we change this policy significantly, we'll update the date and post a notice.
Minor changes (typos, clarifications, formatting) — we will update the "Last updated" date at the top of this page.
Material changes (new data collection, new sharing, reduced rights) — we will post a prominent notice on the site at least 30 days before the change takes effect.